Lunaria Pk Site Logo

Terms & Conditions

Effective Date: August 1, 2026

Welcome to Lunaria.pk ("Lunaria", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, products, and services. By visiting, browsing, or placing an order through www.lunaria.pk, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

  1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using this website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You are legally capable of entering into a binding agreement under applicable laws.
  1. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website in any manner that violates applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems or servers.
  • Upload malicious software, viruses, or harmful code.
  • Copy, reproduce, distribute, or exploit any part of this website without our prior written permission.
  • Use the website in any way that could damage, disable, or interfere with its operation.

We reserve the right to suspend or terminate access to users who violate these Terms.

  1. Intellectual Property

All content available on Lunaria.pk, including but not limited to:

  • Brand name
  • Logo
  • Product names
  • Images
  • Graphics
  • Videos
  • Website design
  • Product descriptions
  • Text and written content

is the exclusive property of Lunaria.pk or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without our prior written consent.

  1. Product Information

We strive to ensure that all product descriptions, ingredient information, images, and pricing displayed on our website are accurate.

However:

  • Product packaging may occasionally differ from the images shown.
  • Colors may vary depending on your device or screen settings.
  • Minor differences in fragrance, texture, or appearance may occur due to manufacturing batches.

Such variations do not constitute product defects.

  1. Pricing & Product Availability
  • All prices displayed on Lunaria.pk are in Pakistani Rupees (PKR).
  • Prices include applicable taxes unless stated otherwise.
  • Shipping charges, if applicable, are calculated separately during checkout.
  • Product availability is subject to stock levels.

We reserve the right to:

  • Change prices at any time.
  • Correct pricing or typographical errors.
  • Modify or discontinue products without prior notice.
  • Limit quantities purchased by a single customer.
  1. Orders & Order Acceptance

Submitting an order does not guarantee its acceptance.

After placing your order, you will receive an order confirmation via Email, SMS, or WhatsApp acknowledging receipt of your order.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Payment verification issues.
  • Delivery restrictions.
  • Violation of these Terms & Conditions.

If your order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.

  1. Payment

We currently accept available payment methods displayed during checkout, which may include:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Debit/Credit Cards
  • Easypaisa
  • JazzCash
  • Other supported payment methods

You agree that all payment information provided is accurate and authorized.

  1. Shipping & Delivery

We deliver across Pakistan through trusted courier partners.

Estimated delivery times are provided for convenience only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Circumstances beyond our reasonable control

Lunaria.pk is not responsible for delays caused by third-party courier services after your order has been dispatched.

  1. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Exchange Policy.

By placing an order, you acknowledge that you have read and accepted our Return & Exchange Policy.

  1. Product Usage & Safety

Our skincare and beauty products are intended for external use only unless otherwise specified.

Customers are responsible for:

  • Reading product labels and ingredient lists carefully.
  • Following all usage instructions.
  • Performing a patch test before first use.
  • Discontinuing use if irritation or an allergic reaction occurs.
  • Consulting a qualified healthcare professional if necessary.

If you have known allergies, sensitive skin, or existing medical conditions, we recommend consulting a dermatologist before using any new skincare product.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Lunaria.pk shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

  • Improper or incorrect use of our products.
  • Failure to follow usage instructions.
  • Allergic reactions or skin sensitivities.
  • Delays in delivery caused by third-party courier services.
  • Temporary website interruptions or technical issues.

Our total liability, if any, shall not exceed the purchase price of the product in question.

  1. User Accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring that all information provided is accurate.

You are responsible for all activities conducted through your account.

  1. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you consent to the practices described in our Privacy Policy.

  1. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

We do not control or endorse the content, privacy practices, or policies of these external websites and are not responsible for any loss or damage arising from their use.

  1. Force Majeure

Lunaria.pk shall not be held responsible for any delay or failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Strikes
  • Internet outages
  • Pandemics
  • Acts of war or civil unrest
  1. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this page. Continued use of our website after such updates constitutes acceptance of the revised Terms.

  1. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

  1. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Lunaria.pk

Email: support@lunaria.pk

Phone / WhatsApp: +923318887824

Website: https://www.lunaria.pk