Lunaria Privacy Policy
Effective Date: August 1, 2026
Welcome to Lunaria.pk. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how Lunaria.pk ("we," "our," or "us") collects, uses, stores, and safeguards your information when you visit our website, create an account, or purchase our skincare and beauty products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide you with a smooth shopping experience, we may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping and Billing Address
Order & Transaction Information
We collect information related to your purchases, including:
- Products ordered
- Order history
- Payment method used
Please Note: We do not store your complete debit or credit card details. All online payments are securely processed through trusted third-party payment gateways.
Technical Information
When you browse our website, we may automatically collect certain technical data, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Browsing Activity
- Cookies and Similar Technologies
This information helps us improve our website's performance and user experience.
2. How We Use Your Information?
We use your information for the following purposes:
- To process and deliver your orders across Pakistan.
- To verify, manage, and fulfill your purchases.
- To communicate order confirmations, shipping updates, and customer support responses.
- To improve our website, products, and customer experience.
- To send promotional offers, exclusive discounts, newsletters, and product launch updates, only if you have chosen to receive marketing communications.
- To prevent fraudulent transactions and maintain the security of our website.
- To comply with applicable legal and regulatory requirements.
3. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services.
You can disable cookies through your browser settings; however, some features of the website may not function properly.
4. Data Security
We take the security of your personal information seriously. We implement appropriate administrative, technical, and organizational safeguards to protect your data against unauthorized access, misuse, alteration, disclosure, or destruction.
While we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
5. Sharing of Information
We value your trust and do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with trusted service providers when necessary to operate our business, including:
- Courier and delivery partners for shipping your orders.
- Payment service providers for secure payment processing.
- Technology and hosting service providers that support our website operations.
These third parties are only permitted to use your information for the services they provide on our behalf.
6. Your Rights
You may have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal data where legally applicable.
- Opt out of receiving promotional emails or marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with the revised Effective Date. We encourage you to review this page periodically to stay informed.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Lunaria.pk
Email: support@lunaria.pk
Phone / WhatsApp: +923318887824
Website: https://www.lunaria.pk